62% → 97%. 38 min → under 4. Zero lost-time incidents.
A two-year arc from an unfavorable audit to a board-grade safety program. Same crews. Same weather. Different system of record.
The deployment, in order.
- 2022Q3 — Audit
Internal audit flags lone-worker safety gaps
An internal audit at CMU Utility found that 38% of lone-worker check-ins were missed or undocumented, and that the average incident report took 38 minutes from event to filing. SMS check-ins and paper forms could not produce defensible evidence.
38%missed or undocumented check-ins - 2023Q1–Q3 — Build
Development & supervised rollout
FieldGuard's delivery pod embedded with CMU's safety, ops, and IT teams. Discovery, IdP federation with Entra ID, escalation policies, and storm-mode workflows shipped through monthly release trains.
11monthly release trains - 2023Q4 — Deploy
Production deployment across 14 districts
Single-tenant Azure deployment, customer-managed keys, SCIM provisioning for 1,800 field workers. Pen test completed two weeks before go-live; all findings remediated before cutover.
1,800field workers federated - 2024Q1 — Storm
Ice storm — full operational test
An overnight ice storm escalated to Level 2 within 90 minutes. FieldGuard ran storm-mode end to end: mass alert, role-targeted bulletins, lone-worker timer tightening, and a unified incident queue.
11 minto account for every crew across 14 districts - 2024Q4 — Review
Year-end safety review
Compliance reached 97% on a 90-day rolling average. Median incident report time fell from 38 minutes to under 4. Zero lost-time safety incidents during the 2024 storm season.
0lost-time safety incidents